Refund & Dispute Policy

Westcliff Company wants every customer to be satisfied with our services. This policy explains how refunds and payment disputes are handled across our brands. Specific brands or products may offer additional terms, which will be disclosed at purchase.

Subscription fees are billed in advance for each billing period. If you believe you were charged in error, contact us within 14 days of the charge and we will review your request. Because access is provided immediately, subscription fees are generally non-refundable for periods already used, except where required by law. When you cancel, you retain access through the end of your current paid billing period.

For agency engagements and project-based work, refunds are assessed based on the work completed at the time of a request. Deposits and fees for work already performed or in progress are non-refundable. Any refund of prepaid, unearned amounts will be prorated based on deliverables completed.

To request a refund, email info@westcliffcompany.com with your order or account details and the reason for your request. We aim to respond within five business days. Approved refunds are issued to the original payment method.

If you have a concern about a charge, please contact us first so we can resolve it directly — most issues are resolved quickly. Filing a chargeback without contacting us may result in suspension of services while the dispute is investigated. We will work in good faith with you and our payment processor to resolve any disputed transaction.